Coach Onboarding – Agape Course Content 1. INTRODUCTION 1. Meet Amy Pazahanick 2. Agape Tennis & Pickleball Centers [COMING SOON] 3. Agape Culture (HEART) 4. Agape Culture: AIDET for a Tennis Coach 5. Mentoring [COMING SOON] 6. Chain of Command 7. Agape Manual 2025 2. HR CORNER 1. Performance Evaluation Form [COMING SOON] 2. 30/60/90 Day Performance Eval Form 3. Request a Raise Form 4. Change of Role 5. Behavior Based Interview Questions and Decision Matrix 6. Monthly Coaches Evaluation Form 7. How to Handle Repeated Performance Issues 8. (PIP) Process Improvement Plan 9. (SOP) PIP Progression 10. Events Profit Form 11. Agape Fact Finding Card: Investigative Notes Template 12. Witness Statement Form 13. Agape Fact Finding Card: Directors Training Guide 14. Agape Fact Finding Card: Director Checklist 15. Incident Report 16. Camp Medical Authorization Form 3. ROLES & RESPONSIBILTIES 1. (SOP) Branding Director 2. [COMING SOON] 4. AGAPE POLICIES 1. Junior Program Ratio Guidelines 2. Time Sheet 3. Office Staff Daily Closing Procedures for Checks 4. Summer Camp Responsibilities for Directors 5. Agape Home Club 6. Agape Programming Due Dates 8. COA Youth Free-Play Policy 9. Raise Request Guidelines 10. Certification and Recertification Reimbursement Requests 11. Ball Usage and Teaching Guidelines 12. Ball Basket Guidelines — Front Desk Quick Guide 13. Private Lesson Request Assignment Guidelines 14. Safe Play Training 15. Safe Play Orientation 16. Safe Play Quick Reference Sheet 17. Employee and Independent Contractor Engagement Guide 18. Agape Foundation Sliding Scale Discount Guide 19. Color Coding for Club Automations 20. Summer Camp and Responsibility’s of the Camp Director 5. STANDARD OPERATING PROCEDURES (SOP) GA EMPLOYEES 1. (SOP) Branding Director 2. (SOP) Email Blasts 3. (SOP) Agape Home Club 4. (SOP) Facility Organization 5. (SOP) JR. Tennis Academy Coaches 6. (SOP) Special Events 7. (SOP) Front Office Checklist 8. (SOP) Tennis Ball Opening Procedures 9. (SOP) Player of the Month (POM) for Adults and Juniors 10. (PIP) Process Improvement Plan 11. (SOP) PIP Progression 12. (SOP) Adult Class Court Allocation 13. (SOP) Agape Home Club Policy 14. (SOP) ATF Foundation 15. (SOP) Background Checks 16. S(OP) Ball Carts and Ball Accountability 17. (SOP) Court Reservation Durations GA 18. (SOP) Employee Court Usage & Reservation Guidelines 19. (SOP) Front Office Checklist 20. (SOP) Inclement Weather 21. (SOP) Lesson Charging, Scheduling, & Cancellation Policies 22. (SOP) New Color Coding for Club Automation 23. (SOP) Programming Annual Due Dates 24. (SOP) Tennis Instructor Evaluation Policy 25. SOP ROG & Junior Program Attendance Requirements 26. SOP Creating a New Class, Event, or Program – COMING SOON 27. SOP Attendance and Punctuality – COMING SOON 28. SOP Work From Home – COMING SOON 29. SOP Junior Program Ratio – COMING SOON 30. SOP Certification & Recertification Reimbursement Requests – COMING SOON 31. (SOP) WhatsApp Usage 6. SCOPE OF WORK (SOW) GA INDEPENDENT CONTRACTORS 1. (SOW) Adult Class Court Allocation 2. (SOW) Agape Home Club Policy 3. (SOW) Background Check 4. (SOW) Email Blast 5. (SOW) Facility Organization 6. (SOW) Front Office Checklist 7. (SOW) Inclement Weather Policy 8. (SOW) Independent Contractor Court Usage & Reservation Guidelines 9. (SOW) Junior ROG Attendance Process 10. (SOW) New Color Coding for Club Automation 11. (SOW) Player of the Month (POM) for Adults and Juniors 12. (SOW) Programming Annual Due Dates 13. (SOW) Special Events 14. (SOW) Tennis Ball Opening Procedures 15. (SOW) Tennis Instructor Evaluation Requirements 16. SOW ROG & Junior Program Attendance Requirements 17. (SOW) WhatsApp Usage 8. Office Productivity Training 1. Outlook Quick Start Guide 2. Teams Quick Start Guide 3. Word Quick Start Guide 4. Excel Quick Start Guide 5. Power Point Quick Start Guide 6. OneDrive Quick Start Guide 7. OneNote Quick Start Guide 8. Share Point Quick Start Guide 1 of 2 Jorge Capestany2026-06-12T12:38:26-04:00
