Course Content
1. INTRODUCTION
1. Meet Amy Pazahanick
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2. Agape Tennis & Pickleball Centers [COMING SOON]
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3. Agape Culture (HEART)
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4. Agape Culture: AIDET for a Tennis Coach
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5. Mentoring [COMING SOON]
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6. Chain of Command
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7. Agape Manual 2025
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2. HR CORNER
1. Performance Evaluation Form [COMING SOON]
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2. 30/60/90 Day Performance Eval Form
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3. Request a Raise Form
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4. Change of Role
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5. Behavior Based Interview Questions and Decision Matrix
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6. Monthly Coaches Evaluation Form
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7. How to Handle Repeated Performance Issues
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8. (PIP) Process Improvement Plan
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9. (SOP) PIP Progression
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10. Events Profit Form
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11. Incident Report
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3. ROLES & RESPONSIBILTIES
1. (SOP) Branding Director
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2. [COMING SOON]
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4. AGAPE POLICIES
1. Junior Program Ratio
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2. Time Sheet
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3. Office Staff Daily Closing Procedures for Checks
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4. Summer Camp Responsibilities for Directors
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5. Agape Home Club
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6. Agape Programming Due Dates
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5. STANDARD OPERATING PROCEDURES (SOP)
1. (SOP) Branding Director
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2. (SOP) Email Blasts
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3. (SOP) Agape Home Club
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4. (SOP) Performance Improvement Plan (PIP) Progression
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5. (SOP) WhatsApp Usage [COMING SOON]
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6. (SOP) Facility Organization
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7. (SOP) JR. Tennis Academy Coaches
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8. (SOP) Special Events
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9. (SOP) Front Office Checklist
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10. (SOP) Tennis Ball Opening Procedures
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6. EMPLOYEE ENGAGEMENT
1. Calendar of Fitness Challenges [COMING SOON]
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2. Agape Insider Newsletter [COMING SOON]
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7. PERSONAL / PROFESSIONAL DEVELOPMENT
1. Emotional Intelligence: Self Awareness
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2. Emotional Intelligence: Self Management
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3. Effective Meeting Checklist
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4. Sample Meeting Agenda
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5. Communication Tool: AIDET for a Tennis Coach
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6. Why Managing up Yourself and Other Coaches is Important
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7. Outlook Tips and tricks
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8. “Dictate” Never Type a Document Again
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9. Outlook Quick Start Guide
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10. Teams Quick Start Guide
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11. Word Quick Start Guide
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12. Excel Quick Start Guide
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13. Power Point Quick Start Guide
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14. OneDrive Quick Start Guide
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15. OneNote Quick Start Guide
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16. Share Point Quick Start Guide
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17. 10 Essential Windows 10 Keyboard Short Cuts
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18. Excel Shortcuts
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19. Excel Shortcuts Quick Reference Guide
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20. Crucial Conversations
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8. CLUB AUTOMATION TRAINING
1. How to Log into Club Automation
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2. How to Schedule a PL, GP, or PHS
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3. How to Schedule a Recurring PL,GP or PHS
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4. How to Delete a Lesson
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5. How to Send Out a General Email Blast
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6. How to Send Out an Email from a Class Roster
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7. Payroll in Club Automation
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9. ALL STAFF TRAINING VIDEOS
1. Professionalism
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2. Six Ways to Build a Respectful Workplace
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3. Building Respect in the Workplace
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4. Cal/OSHA Workplace Violence Prevention Program Requirements
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5. California Workplace Violence Training
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6. Intro Video [COMING SOON]
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10. ON COURT TRAINING
1. Introductory Video [COMING SOON]
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2. Expectations
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3. Training & Continuing Education
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11. TEACHING GROUPS & PRIVATE LESSONS
1 Intro Video – Adult Groups (teams & drills) [COMING SOON]
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2. Setting Up a Drill
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3. Running Large Groups (open vs closed)
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4. Feeding : Grips to Use
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5. Feeding: Ball Cart Placement
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6. Teaching Junior Groups [COMING SOON]
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7. Junior Groups: Teaching example 6 to 1
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8. Junior Groups: Teaching example 8 to 1
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9. Teaching Private Lessons [COMING SOON]
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10. Marketing [COMING SOON]
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12. JUNIOR TEACHING SYSTEM (H. E. A. R. T.)
1. Intro Video [COMING SOON]
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2. Junior Program Philosophies
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3. H E A R T System Visual (overview)
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4. H E A R T System Visual
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5. Weekly Lesson Play Themes
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6. Junior Development Pathway
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7. Performance & High Performance
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13. SUMMER CAMPS
1. Intro Video [COMING SOON]
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2. Important Elements of Every Camp
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3. Summer Camp Director Training
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4. Sample Summer Camp Agenda
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5. Summer Camp Parent Email
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6. Summer Camp Teams
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7. Liability Waiver
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8. Summer Camp Standards
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14. RUNNING EVENTS
1. Intro Video [COMING SOON]
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