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Course Content

1. INTRODUCTION
1. Meet Amy Pazahanick
2. Agape Tennis & Pickleball Centers [COMING SOON]
3. Agape Culture (HEART)
4. Agape Culture: AIDET for a Tennis Coach
5. Mentoring [COMING SOON]
6. Chain of Command
7. Agape Manual 2025
2. HR CORNER
1. Performance Evaluation Form [COMING SOON]
2. Request a Raise Form
3. Change of Role
4. Behavior Based Interview Questions and Decision Matrix
5. Monthly Coaches Evaluation Form
6. How to Handle Repeated Performance Issues
7. (PIP) Process Improvement Plan
8. (SOP) PIP Progression
9. Events Profit Form
10. Incident Report
3. ROLES & RESPONSIBILTIES
1. (SOP) Branding Director
2. [COMING SOON]
4. AGAPE POLICIES
1. Junior Program Ratio
2. Time Sheet
3. Office Staff Daily Closing Procedures for Checks
4. Summer Camp Responsibilities for Directors
5. STANDARD OPERATING PROCEDURES (SOP)
1. (SOP) Branding Director
2. (SOP) Email Blasts
3. (SOP) Agape Home Club
4. (SOP) Performance Improvement Plan (PIP) Progression
5. (SOP) WhatsApp Usage [COMING SOON]
6. (SOP) Facility Organization
7. (SOP) JR. Tennis Academy Coaches
8. (SOP) Special Events
9. (SOP) Front Office Checklist
6. EMPLOYEE ENGAGEMENT
1. Calendar of Fitness Challenges [COMING SOON]
2. Agape Insider Newsletter [COMING SOON]
7. PERSONAL / PROFESSIONAL DEVELOPMENT
1. Emotional Intelligence: Self Awareness
2. Emotional Intelligence: Self Management
3. Effective Meeting Checklist
4. Sample Meeting Agenda
5. Communication Tool: AIDET for a Tennis Coach
6. Why Managing up Yourself and Other Coaches is Important
7. Outlook Tips and tricks
8. “Dictate” Never Type a Document Again
9. Outlook Quick Start Guide
10. Teams Quick Start Guide
11. Word Quick Start Guide
12. Excel Quick Start Guide
13. Power Point Quick Start Guide
14. OneDrive Quick Start Guide
15. OneNote Quick Start Guide
16. Share Point Quick Start Guide
17. 10 Essential Windows 10 Keyboard Short Cuts
18. Excel Shortcuts
19. Excel Shortcuts Quick Reference Guide
8. CLUB AUTOMATION TRAINING
1. How to Log into Club Automation
2. How to Schedule a PL, GP, or PHS
3. How to Schedule a Recurring PL,GP or PHS
4. How to Delete a Lesson
5. How to Send Out a General Email Blast
6. How to Send Out an Email from a Class Roster
7. Payroll in Club Automation
9. ALL STAFF TRAINING VIDEOS
1. Professionalism
2. Six Ways to Build a Respectful Workplace
3. Building Respect in the Workplace
4. Cal/OSHA Workplace Violence Prevention Program Requirements
5. California Workplace Violence Training
6. Intro Video [COMING SOON]
10. ON COURT TRAINING
1. Introductory Video [COMING SOON]
2. Expectations
3. Training & Continuing Education
11. TEACHING GROUPS & PRIVATE LESSONS
1 Intro Video – Adult Groups (teams & drills) [COMING SOON]
2. Setting Up a Drill
3. Running Large Groups (open vs closed)
4. Feeding : Grips to Use
5. Feeding: Ball Cart Placement
6. Teaching Junior Groups [COMING SOON]
7. Junior Groups: Teaching example 6 to 1
8. Junior Groups: Teaching example 8 to 1
9. Teaching Private Lessons [COMING SOON]
10. Marketing [COMING SOON]
12. JUNIOR TEACHING SYSTEM (H. E. A. R. T.)
1. Intro Video [COMING SOON]
2. Junior Program Philosophies
3. H E A R T System Visual (overview)
4. H E A R T System Visual
5. Weekly Lesson Play Themes
6. Junior Development Pathway
7. Performance & High Performance
13. SUMMER CAMPS
1. Intro Video [COMING SOON]
2. Important Elements of Every Camp
3. Summer Camp Director Training
4. Sample Summer Camp Agenda
5. Summer Camp Parent Email
6. Summer Camp Teams
7. Liability Waiver
8. Summer Camp Standards
14. RUNNING EVENTS
1. Intro Video [COMING SOON]
2. Essentials of Running an Event
3. Profit Expense Worksheet