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Customer Service for the Tennis Professional
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Customer Service for the Tennis Professional
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About the Author
Customer Service for the Tennis Professional
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Welcome & Intro
About the Author
Background
Customer Service Tips
1. Project a Professional Image
2. Know Your Customer
3. Be Available & Responsive
4. Dealing with Emergencies
5. Make Unhappy Customers Happy
SUMMARY
1. Review & Takeaways
2. Greg's Books
3. Connect with Greg
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