This lesson will describe how to filter and view messages sent to an account holder.

Staff can filter messages by date range, status, and communication type.

1. Date Range: Use the filter to display messages sent during a specific date range.
2. Status: Filter message results by delivery status. Status options are:
   1. All: This will display all messages regardless of status.
   2. Delivered: Only messages successfully delivered to the user will display.
   3. Open: Only emails opened by the user will display. (Not applicable to SMS)
   4. Sent: Messages sent, but not yet successfully delivered, will display.
   5. Spam: The spam status indicates the email was sent to the user’s spam folder. (Not applicable to SMS)
3. Communication Type: Filter to see only Email or SMS communications.

When viewing the messages sent to a user, the following information is provided.

• From: The sender address or phone number associated with the message. For emails, the sender address will always appear as no-reply@clubautomation.com to help avoid system emails being blocked or marked as spam.
• Subject: Subject of the communication. Click on the subject to view the content of the message sent.
• Status: Status of the communication.
• Type: The type of communication sent.
• Date: The date and time the communication was sent.

Staff can view a snapshot of the message’s contents by selecting the subject line of a message.