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Member Complaints
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1. About this course
2. The Ten Complaints
TOP 10 MEMBER COMPLAINTS
1. My kid should move up to the next class
2. Why should my kid be playing tennis?
3. Pros say different things about technique
4. I Paid $3,000 for Privates, what did my kid learn?
5. Our team practices are boring/pointless
6. I don’t want to be a bad tennis parent, what should I do?
7. My kid loves tennis, can’t anyone tell me what we should be doing?
8. Why is this little kids class taught so differently than the Monday class?
9. My kid gets depressed after losing, what’s the big deal?
10. There are no fun events for adults
FINDING PEACE IN YOUR JOB
1. The Complaint Principal
2. The Richter Scale of Stress
SUMMARY
Takeaways
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2. The Richter Scale of Stress
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