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Coach Onboarding – Agape
1. INTRODUCTION
1. Meet Amy Pazahanick
2. Agape Tennis & Pickleball Centers [COMING SOON]
3. Agape Culture (HEART)
4. Agape Culture: AIDET for a Tennis Coach
5. Mentoring [COMING SOON]
6. Chain of Command
7. Agape Manual 2025
2. HR CORNER
1. Performance Evaluation Form [COMING SOON]
2. 30/60/90 Day Performance Eval Form
3. Request a Raise Form
4. Change of Role
5. Behavior Based Interview Questions and Decision Matrix
6. Monthly Coaches Evaluation Form
7. How to Handle Repeated Performance Issues
8. (PIP) Process Improvement Plan
9. (SOP) PIP Progression
10. Events Profit Form
11. Incident Report
3. ROLES & RESPONSIBILTIES
1. (SOP) Branding Director
2. [COMING SOON]
4. AGAPE POLICIES
1. Junior Program Ratio
2. Time Sheet
3. Office Staff Daily Closing Procedures for Checks
4. Summer Camp Responsibilities for Directors
5. Agape Home Club
6. Agape Programming Due Dates
7. Color Coding for Club Automations
5. STANDARD OPERATING PROCEDURES (SOP)
1. (SOP) Branding Director
2. (SOP) Email Blasts
3. (SOP) Agape Home Club
4. (SOP) Facility Organization
5. (SOP) JR. Tennis Academy Coaches
6. (SOP) Special Events
7. (SOP) Front Office Checklist
8. (SOP) Tennis Ball Opening Procedures
9. (SOP) Player of the Month (POM) for Adults and Juniors
10. (PIP) Process Improvement Plan
11. (SOP) PIP Progression
12. (SOP) Adult Class Court Allocation
13. (SOP) Agape Home Club Policy
14. (SOP) ATF Foundation
15. (SOP) Background Checks
16. S(OP) Ball Carts and Ball Accountability
17. (SOP) Court Reservation Durations GA
18. (SOP) Employee Court Usage & Reservation Guidelines
19. (SOP) Front Office Checklist
20. (SOP) Inclement Weather
21. (SOP) JR Tennis Academy Coaches
22. (SOP) Lesson Charging, Scheduling, & Cancellation Policies
23. (SOP) New Color Coding for Club Automation
24. (SOP) Player of the Month (POM) for Adults and Juniors
25. (SOP) Programming Annual Due Dates
26. (SOP) Tennis Instructor Evaluation Policy
27. (SOP) WhatsApp Usage
6. EMPLOYEE ENGAGEMENT
1. (SOW) Adult Class Court Allocation
2. (SOW) Agape Home Club Policy
3. (SOW) Background Check
4. (SOW) Email Blast
5. (SOW) Facility Organization
6. (SOW) Front Office Checklist
7. (SOW) Inclement Weather Policy
8. (SOW) Independent Contractor Court Usage & Reservation Guidelines
9. (SOW) Junior ROG Attendance Process
10. (SOW) New Color Coding for Club Automation
11. (SOW) Player of the Month (POM) for Adults and Juniors
12. (SOW) Programming Annual Due Dates
13. (SOW) Special Events
14. (SOW) Tennis Ball Opening Procedures
15. (SOW) Tennis Instructor Evaluation Requirements
16. (SOW) WhatsApp Usage
7. PERSONAL / PROFESSIONAL DEVELOPMENT
1. Emotional Intelligence: Self Awareness
2. Emotional Intelligence: Self Management
3. Effective Meeting Checklist
4. Sample Meeting Agenda
5. Communication Tool: AIDET for a Tennis Coach
6. Why Managing up Yourself and Other Coaches is Important
7. Outlook Tips and tricks
8. “Dictate” Never Type a Document Again
9. Outlook Quick Start Guide
10. Teams Quick Start Guide
11. Word Quick Start Guide
12. Excel Quick Start Guide
13. Power Point Quick Start Guide
14. OneDrive Quick Start Guide
15. OneNote Quick Start Guide
16. Share Point Quick Start Guide
17. 10 Essential Windows 10 Keyboard Short Cuts
18. Excel Shortcuts
19. Excel Shortcuts Quick Reference Guide
20. Crucial Conversations
8. CLUB AUTOMATION TRAINING
1. How to Log into Club Automation
2. How to Schedule a PL, GP, or PHS
3. How to Schedule a Recurring PL,GP or PHS
4. How to Delete a Lesson
5. How to Send Out a General Email Blast
6. How to Send Out an Email from a Class Roster
7. Payroll in Club Automation
9. ALL STAFF TRAINING VIDEOS
1. Professionalism
2. Leaders: Six Ways to Build a Respectful Workplace
3. Harassment Training
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10. (SOW) New Color Coding for Club Automation
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