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Coach Onboarding – Agape
1. INTRODUCTION
1. Meet Amy Pazahanick
2. Agape Tennis & Pickleball Centers [COMING SOON]
3. Agape Culture (HEART)
4. Agape Culture: AIDET for a Tennis Coach
5. Mentoring [COMING SOON]
6. Chain of Command
7. Agape Manual 2025
2. HR CORNER
1. Performance Evaluation Form [COMING SOON]
2. 30/60/90 Day Performance Eval Form
3. Request a Raise Form
4. Change of Role
5. Behavior Based Interview Questions and Decision Matrix
6. Monthly Coaches Evaluation Form
7. How to Handle Repeated Performance Issues
8. (PIP) Process Improvement Plan
9. (SOP) PIP Progression
10. Events Profit Form
11. Agape Fact Finding Card: Investigative Notes Template
12. Witness Statement Form
13. Agape Fact Finding Card: Directors Training Guide
14. Agape Fact Finding Card: Director Checklist
15. Incident Report
16. Camp Medical Authorization Form
3. ROLES & RESPONSIBILTIES
1. (SOP) Branding Director
2. [COMING SOON]
4. AGAPE POLICIES
1. Junior Program Ratio Guidelines
2. Time Sheet
3. Office Staff Daily Closing Procedures for Checks
4. Summer Camp Responsibilities for Directors
5. Agape Home Club
6. Agape Programming Due Dates
8. COA Youth Free-Play Policy
9. Raise Request Guidelines
10. Certification and Recertification Reimbursement Requests
11. Ball Usage and Teaching Guidelines
12. Ball Basket Guidelines — Front Desk Quick Guide
13. Private Lesson Request Assignment Guidelines
14. Safe Play Training
15. Safe Play Orientation
16. Safe Play Quick Reference Sheet
17. Employee and Independent Contractor Engagement Guide
18. Agape Foundation Sliding Scale Discount Guide
19. Color Coding for Club Automations
20. Summer Camp and Responsibility’s of the Camp Director
5. STANDARD OPERATING PROCEDURES (SOP) GA EMPLOYEES
1. (SOP) Branding Director
2. (SOP) Email Blasts
3. (SOP) Agape Home Club
4. (SOP) Facility Organization
5. (SOP) JR. Tennis Academy Coaches
6. (SOP) Special Events
7. (SOP) Front Office Checklist
8. (SOP) Tennis Ball Opening Procedures
9. (SOP) Player of the Month (POM) for Adults and Juniors
10. (PIP) Process Improvement Plan
11. (SOP) PIP Progression
12. (SOP) Adult Class Court Allocation
13. (SOP) Agape Home Club Policy
14. (SOP) ATF Foundation
15. (SOP) Background Checks
16. S(OP) Ball Carts and Ball Accountability
17. (SOP) Court Reservation Durations GA
18. (SOP) Employee Court Usage & Reservation Guidelines
19. (SOP) Front Office Checklist
20. (SOP) Inclement Weather
21. (SOP) Lesson Charging, Scheduling, & Cancellation Policies
22. (SOP) New Color Coding for Club Automation
23. (SOP) Programming Annual Due Dates
24. (SOP) Tennis Instructor Evaluation Policy
25. SOP ROG & Junior Program Attendance Requirements
26. SOP Creating a New Class, Event, or Program – COMING SOON
27. SOP Attendance and Punctuality – COMING SOON
28. SOP Work From Home – COMING SOON
29. SOP Junior Program Ratio – COMING SOON
30. SOP Certification & Recertification Reimbursement Requests – COMING SOON
31. (SOP) WhatsApp Usage
6. SCOPE OF WORK (SOW) GA INDEPENDENT CONTRACTORS
1. (SOW) Adult Class Court Allocation
2. (SOW) Agape Home Club Policy
3. (SOW) Background Check
4. (SOW) Email Blast
5. (SOW) Facility Organization
6. (SOW) Front Office Checklist
7. (SOW) Inclement Weather Policy
8. (SOW) Independent Contractor Court Usage & Reservation Guidelines
9. (SOW) Junior ROG Attendance Process
10. (SOW) New Color Coding for Club Automation
11. (SOW) Player of the Month (POM) for Adults and Juniors
12. (SOW) Programming Annual Due Dates
13. (SOW) Special Events
14. (SOW) Tennis Ball Opening Procedures
15. (SOW) Tennis Instructor Evaluation Requirements
16. SOW ROG & Junior Program Attendance Requirements
17. (SOW) WhatsApp Usage
8. Office Productivity Training
1. Outlook Quick Start Guide
2. Teams Quick Start Guide
3. Word Quick Start Guide
4. Excel Quick Start Guide
5. Power Point Quick Start Guide
6. OneDrive Quick Start Guide
7. OneNote Quick Start Guide
8. Share Point Quick Start Guide
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7. How to Handle Repeated Performance Issues
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