Customer Service Course Content START HERE Welcome & Intro 1) Customer Service Fundamentals 1. Project a Professional Image 2. Build the Relationship 3. Be Available & Be Responsive 4. Dealing with Emergencies 5. Make Unhappy Customers Happy 2) When You Become The Boss 1. When You Become the Boss 2. Customer Feedback Sample Email 3) BONUS: Swipe Files Swipe Files SUMMARY 1. Review & Actions Items 2. Greg’s Books 3. Connect with Greg Kenny Bacchus2024-12-12T15:33:43-05:00
