Desk Pro Training Course Content Part 1: The Basics 1. Booking a Court 2. Booking a JWO court 3. Booking Private Lessons 4. Moving a Court 5. Taking a Racket for Stringing 6. Closing (end of day) Part 2: More Training 1. Creating a New Account (NEW FALL 2022) 2. Selling a Membership 3. Selling Prorated Membership (January) 4. Memberships for Hope staff and Students (tags) 5. How to REprint Receipts 6. Add Player to Class Waitlist 7. Using a Gift Card for Payment 8. Academy Day Registrations 9. JTT Payments 10. Prorating a Class (after it starts) 11. How members can unregister themselves Part 3. For Trish & Jorge Only 1. Inventory Items & Short Cuts 2. Find Unpaid Charges 3. Delete Transactions 4. Editing the Special Events page (Jorge) 5. Set non-member sign-up date 6. Submit Changes Live Website 7. Live website – links to sign up buttons 8. Parent signed up instead of Kid (Fix) 9. Turn Off House Charge 10. Refunds 11. Grab New Emails of Registrants (Jorge) 12. Switch Academy Days 13. Change exp date for memberships purchased online 14. Change Private lesson fees 15. Find weekly Academy players 16. Fall memberships and renewal 17. Snow Bird Calculations 18. Back Office Refunds 19. EMS Look up 20. Not renewing memberships (steps) 21. Change Season and Club Hours 22. Mailing Lists (emails) 23. Gift card and snow bird liability. 24. Hamilton Scholarships 25. Voicemail – change from Home XX. CDT PBI Test Kenny Bacchus2025-03-21T11:24:12-04:00
