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Desk Pro Training
Part 1: The Basics
1. Booking a Court
2. Booking a JWO court
3. Booking Private Lessons
4. Moving a Court
5. Taking a Racket for Stringing
6. Closing (end of day)
Part 2: More Training
1. Creating a New Account (NEW FALL 2022)
2. Selling a Membership
3. Selling Prorated Membership (January)
4. Memberships for Hope staff and Students (tags)
5. How to REprint Receipts
6. Add Player to Class Waitlist
7. Using a Gift Card for Payment
8. Academy Day Registrations
9. JTT Payments
10. Prorating a Class (after it starts)
11. How members can unregister themselves
Part 3. For Trish & Jorge Only
1. Inventory Items & Short Cuts
2. Find Unpaid Charges
3. Delete Transactions
4. Editing the Special Events page (Jorge)
5. Set non-member sign-up date
6. Submit Changes Live Website
7. Live website – links to sign up buttons
8. Parent signed up instead of Kid (Fix)
9. Turn Off House Charge
10. Refunds
11. Grab New Emails of Registrants (Jorge)
12. Switch Academy Days
13. Change exp date for memberships purchased online
14. Change Private lesson fees
15. Find weekly Academy players
16. Fall memberships and renewal
17. Snow Bird Calculations
18. Back Office Refunds
19. EMS Look up
20. Not renewing memberships (steps)
21. Change Season and Club Hours
22. Mailing Lists (emails)
23. Gift card and snow bird liability.
24. Hamilton Scholarships
25. Voicemail – change from Home
26. Close Batches
XX. CDT PBI Test
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25. Voicemail – change from Home
Desk Pro Training
25. Voicemail – change from Home
From home…
Dial… 616-395-7300
6060
Press
*
when the message starts to play
passcode is 4965
8 – change user options
4 – for change greetings
7 – record new greeting
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