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Desk Pro Training

Part 1: The Basics

1. Booking a Court

2. Booking a JWO court

3. Booking Private Lessons

4. Moving a Court

5. Taking a Racket for Stringing

6. Closing (end of day)

Part 2: More Training

1. Creating a New Account (NEW FALL 2022)

2. Selling a Membership

3. Selling Prorated Membership (January)

4. Memberships for Hope staff and Students (tags)

5. How to REprint Receipts

6. Add Player to Class Waitlist

7. Using a Gift Card for Payment

8. Academy Day Registrations

9. JTT Payments

10. Prorating a Class (after it starts)

11. Adding Players to Class Waitlist

12. How members can unregister themselves

Part 3. For Trish & Jorge Only

1. Inventory Items & Short Cuts

2. Find Unpaid Charges

3. Delete Transactions

4. Editing the Special Events page (Jorge)

5. Set non-member sign-up date

6. Submit Changes Live Website

7. Live website – links to sign up buttons

8. Parent signed up instead of Kid (Fix)

9. Turn Off House Charge

11. Grab New Emails of Registrants (Jorge)

12. Switch Academy Days

13. Change exp date for memberships purchased online

14. Change Private lesson fees

15. Find weekly Academy players

16. Fall memberships and renewal

17. Snow Bird Calculations

18. Back Office Refunds

19. EMS Look up

20. Not renewing memberships (steps)

21. Change Season and Club Hours

22. Mailing Lists (emails)

23. Gift card and snow bird liability.

24. Hamilton Scholarships

25. Voicemail – change from Home

26. Close Batches

27. Transferring credit to someone else

28. Wall of Fame submissions

29 Change Ball Machine Settings

30. Give credit to a member

Other Stuff

XX. CDT PBI Test

Previous Lesson

30. Give credit to a member

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